15 milestones that define Cornerstone


 

Anniversaries come and go, but as the latest is the 15th for Cornerstone DM, we thought we’d make a special mention of it.

And in keeping with the creativity that is the lifeblood of our full-service agency, we didn’t want to share our birthday in a conventional way. Instead, we’ve collated 15 pivotal milestones that define Cornerstone.

 




Every story has a beginning, so let’s start with milestone number 1

Working alone from the attic of his parent’s home, MD David Wadsworth founded Oldham-based Cornerstone DM with a £1,000 overdraft and not even a single client in 2007. Soon, David’s fiancée Sarah Smethurst, an avid designer, joined for two days a week before going full-time after six months.

The next ‘office’ was a spare bedroom of David and Sarah’s first home together, which then led to Cornerstone’s first ‘proper’ office – a triangular 400 sq. ft. unit at Woodend Mills in Lees, where the couple and their respective brothers turned a dirty, dank industrial unit into what David describes as a ‘fairly cool office’.

Growing staff numbers – including Huddersfield Uni graduate designer Nic, our first ever hire (who is still with us) – necessitated a move to bigger premises at 112 High Street, Lees – palatial in comparison to its forerunner.

David says: “We’d been three students learning our trade but by the time we moved to 112 High Street, we were taking on bigger pieces of work and extending our services to include things like SEO, web work and PPC for a growing list of clients. When we first moved to Woodend Mills it felt like we were really becoming an agency and now we’d got even bigger.”

Below: Before and after images of Cornerstone’s first studio at Woodend Mills

woodend before
woodend after



Number 2: Leisure clients – the start of something big

Cornerstone has forged an unrivalled reputation for providing full-service marketing expertise and creativity in support of the leisure and wellbeing industry, working with several local authority leisure trusts and associated organisations – many of which have come to us through word-of-mouth recommendations.

This journey began with Oldham Community Leisure (OCL), our very first leisure client, which soon sparked interest from others seeing their activity take place.

David explains: “We’d been working with OCL for a while and we wanted to do more but they’d always had an incumbent agency, it was difficult to break through that because lots of other trusts were using them. But OCL kept pressure testing us and every time they did we exceeded all expectations, met ridiculous deadlines and did a cracking job.

“We finally made the breakthrough, and that was quickly followed by work for Active Tameside, and then Link4Life. Everybody Leisure came on board in 2016 and then we were recommended to Burnley Leisure and Culture (BLC).”

Our leisure portfolio now totals 15 and is growing fast thanks to word-of-mouth recommendations.




Number 3: North West Ambulance Service – our first major client!

The relationship, which is still in place today, came about when NWAS needed a re-brand after moving to foundation trust status in 2008 and was the result of a recommendation from another Cornerstone client.

Two of our campaigns for NWAS – Star In A Car and Make The Right Call – proved hugely successful.

Star In A Car was a regional search for volunteer car drivers to transport patients to routine hospital appointments and was oversubscribed within days of it being launched.

The aim of Make The Right Call was to people to the fact that using A&E or 999 for non-emergencies could take essential help away from someone who really needs it.

Both secured gold accolades at the 2019 Chartered Institute of Public Relations’ North West PRide Awards – the UK’s most prestigious nationwide awards scheme recognising excellence in public relations and communications.

David says: “Twelve or 13 years on, NWAS is still a client and great advocate of Cornerstone. I’d say winning that account was a pivotal moment in our development, because it is a great public sector organisation to work with, and it’s good to be linked with an organisation so crucial to our communities, playing such a pivotal role in the health and wellbeing of our family, friends and loved ones.”

nwas makerightcall



Number 4: Pharma clients – another shot in the arm

Our introduction to pharma came in 2017, again via a referral, when our ability to produce outstanding work to tight deadlines won us a brief to create a launch campaign for a range of herbal remedy products and support it with a dedicated microsite. Ultimately, the product was shelved at the last minute, but we’d proved ourselves and were rewarded with an account exceeding £250,000pa.

Since then, we’ve gone on to work with national and multinational pharma brands, seeing our work appear across trade and consumer channels, cover both above and below the line media.

We gained approval from the Proprietary Association of Great Britain (PAGB), representing the manufacturers of branded over-the-counter medicines, self-care medical devices and food supplements in the UK.

David says: “There are some big agencies in that sector but there is a place for an agency like us – we’re fully integrated and bring agility and nimbleness to the way we work.

“Our fully integrated approach, with a highly skilled team, all employed internally; set us apart from many of our competitors. Before working with Cornerstone, many clients have been known to use one agency for SEO, one for web development, maybe brand / creative and another for PR for instance, and it begins to feel fragmented for the client. Our approach is to do it all in a fully integrated manner, all in one team and all delivering to clear, distinct, and commercially aligned objectives.”




Number 5: Print room – a new string to our bow

Our highly specialised production studio and signage division began life while we were still based at Woodend Mills and has grown in size and capability with every office move since, culminating in an impressive, purpose-built new workspace when we moved to new premises in 2019 (more on that later), which has ramped up our capabilities to a whole new level.

“The introduction of the print room fuelled an additional layer of growth because it gave us an extra service we could offer clients,” says David. “It’s come a long way since we leased extra space at Woodend Mill and knocked the wall through to create our very first print room.

print room



Number 6: The pandemic – putting welfare at the heart of everything

Wellbeing was our main driver when the pandemic struck, that was the welfare of the Cornerstone team as well as the best interests of our clients and suppliers.

David explains: “At the start of the pandemic, we saw a lot of organisations making people redundant. Our approach was completely different. It was total transparency with the team. We said if no single client spent a penny in the foreseeable, we had six months where we could sustain everybody. We cut unnecessary spending to help safeguard everyone and we worked quicker, harder, more strategically than we’d ever done. Every piece of work we went for we won – with the exception of one – and when it was won, it was delivered to high standards, and fast.”

As an agency with scruples, we spoke to most of our clients to understand the impact on their businesses. For those who were hardest hit we extended payment plans and offered pure flexibility. It was very much ‘we are in this together and we’ll get through it together’ scenario. One of our hardest hit clients paid a bill from February 2020 only last month – we truly went above and beyond in that particular instance.

We also offered a number of clients discounted fees for certain projects which would help them build better in a post-covid world. This helped them better engage with their markets, grow, and be profitable.




Number 7: Breaking through the £1m barrier

The pandemic solidified us as a business, and we posted a 10% growth in revenue that year – with better profitability than the year before, in fact, which meant our turnover in 2020 passed £1m for the first time.

Turnover increased to £1.2m in 2021 and this year we have exceeded £1.7m, easily beating our initial goal of £1.5m.

“We’ve put a huge level of investment into this year too. It could appear that we are over resourced at the moment but that is preparation for 2023. That has hit our profitability this year, but the plan is to make it up next year. The other way of looking at it, is that we’re investing in the future,” says David.




Number 8: PR – the final piece of the creative jigsaw

The addition of our dedicated PR department in 2017 was the final piece of the Cornerstone full-service jigsaw. Before then, PR had been an ad-hoc activity that we had undertaken for a handful of clients who had occasionally asked us to write a press release or provide them with some other form of written content.

That all changed when our erstwhile PR Manager, Robbie Macdonald, who had just been made redundant by the closure of the Oldham Chronicle, suggested the idea of a full-time, dedicated department to MD David. The agreement was to give it a six-month trial, which in Robbie’s case, turned into a four-year stay at Cornerstone. As our PR offering flourished, Robbie – now part of the BBC-funded Local Democracy Reporting Service – was joined by our current PR Manager Gill.

David says: “Our PR offer has evolved massively over the years; it has become a strong and important part of what we do. PR is often overlooked in a number of industries, but it is actually central to brand presence and delivery and looking at content as a whole it is the difference between excellence or mainstream mundane if you don’t have the right PR professionals.”

pr 1



Number 9: Watching staff blossom

Nurturing its staff is key to Cornerstone’s success. Employees have undertaken 248 days of training in the past 12 months, representing as much as 35 per cent of the web team’s total timesheet. Other notable training times include 28 per cent for the account management team and 23 per cent for digital.

Leaders of the future are also being nurtured. For example, Head of Client Services, Sarah, first joined us as an Account Manager before becoming Senior Account Manager.

Our Head of Digital, Jess, has enjoyed a similar trajectory, coming to us as an account executive in 2017 following freelance roles within marketing and PR fields. Exploring her passion for all thing digital, Jess embarked on several training courses and became Cornerstone’s dedicated digital marketer within 12 months of joining the team.

And the development goes on. Our Finance and HR Manager Ali is furthering her career with a CIPD course at Tameside College, which we are sponsoring, and our Junior Digital Marketing Executive Madeline is Cornerstone’s first-ever degree apprentice! She’s currently working towards a Level 6 Digital Marketing Degree qualification after achieving a distinction in her Level 3 Digital Marketing Apprenticeship with us.

Apprentice Software Developer Hannah is two-thirds(ish) way through her Level 3 Software Technician Apprenticeship, and her colleague in our web department, Joe, our junior web developer, is combining his three-year Computer Science degree at Manchester Metropolitan University while working part-time at Cornerstone.

“We have a commitment to developing careers and team satisfaction. That’s something I’m very proud of,” says David.




Number 10: Acorn Street, Lees – breaking the mould by staying in Oldham

You don’t have to be based in Manchester to be excellent marketers! That’s always been the Cornerstone mantra.

After outgrowing every office space we’d ever had, we arrived at our current premises here in Lees – a dynamic, in-house designed and redeveloped creative studio space which reflects Cornerstone’s drive and ethos.

The reveal of our £250,000 refurbished new working space came in 2020 when we hosted the Professional Oldham networking group.

“We’d been looking for new premises for 18-24 months, but I really wanted us to stay in Oldham,” explains David. “Typically, a question many people ask in our industry is why don’t you move into Manchester? My usual reply is I don’t have to be in Manchester to be good at my job, and neither does my team.

“People often run Oldham down, saying it needs investment and should have more to offer, so I thought that’s what we’ve got to do, we have to be in Oldham and be a business that can be acknowledged as a leader and a worthwhile employer. It took a long time to find something that was suitable, but here we are, and looking like we might outgrow it already!”

prof oldham



Number 11: New faces, new clients, new achievements

A raft of new business wins and new recruits have made Cornerstone’s 15th year one to remember, even improving on 2021’s best-ever achievements.

This year (2022) has seen a 51% growth in business that includes three new leisure trusts, automotive storage specialists Linco Automotive, a North West-based SME providing consultancy, design, supply, and installation services to prestige car dealerships; and London-based Cheetah Transformation, which works with clients in the UK and abroad to build, implement and support the adoption of a global workflow management system.

Other wins include global brands such as Digital Projection and Trust Green, which provides a devoted and masterful approach to the long-term stewardship of open spaces.

David says: “We’re working with regional, national, and international firms across several industries. 2022 has been an exceptional year for us, and with more new business in the pipeline, we are going from strength to strength.

“We’ve bolstered the team with more resource across several disciplines to maintain our exceptional standards and high-quality outputs.

“Everything we do is based on our founding principles – results, reputation and relationships. Testimony to that is the number of potential new clients coming to us following word-of-mouth recommendations from our existing clients.”

With a staffing figure of 30 – our biggest ever – new recruits have augmented account management, digital, creative, operational and web teams, and we’ve recruited a Business Development Manager initially to maximise the potential of the agency’s signage operation before turning his attention to our other innovations and services.




Number 12: Recognising expertise

For the past two years, a guiding hand on the Cornerstone tiller has been our Senior Management Team (SMT), the creation of which was necessary to keep abreast of our growth and development, but also has proved to be the driver of further success.

Led by MD David, it is made up of head of creative Sarah S, HR & finance manager Ali, head of client services Sarah B and head of digital Jess, all supported by departmental managers.

“Recognising the expertise of our senior people and formalising them into SMT has been a pivotal part of our growth,” says David. “There’s now five to seven of us including departmental managers driving the business forward.”

Our expertise is being recognised on a wider stage too, with our PR Manager Gill sharing her knowledge, and information about us, with various schools and colleges in Oldham, digital lead Jess being called in to give SEO advice to several organisations and digital apprentice Maddy is leading on an apprenticeship network as she studies.

And let’s not forget MD David, who has forged a distinguished reputation not only within our industry but in the leisure sector too.

SMT



Number 13: Innovation to improve communication

Innovation and creation is in our DNA, and that has seen us launch two new products this year – the Cornerstone ChatBot and our InnoScreen digital signage platform.

ChatBots can be used for a wide variety of businesses across all sorts of sectors. They are exceptionally useful for answering quick queries, offering customers a helpful, instant response 24/7, 365-days-a-year – great for improving customer experience.

While ChatBot is fully automated, we can build LiveChat into our service. We set up a client’s ChatBot to answer customer questions as much as possible until it gets to a point where they can choose to start a live chat with a member of a customer service team.

Our InnoScreen platform is a web-based, digital signage software which allows businesses, brands and organisations to tailor their communications to their target audience via strategically positioned smart TV screens.

From receptions and waiting zones to office social spaces, retail areas and restaurant settings, our InnoScreen solution a client can broadcast their messaging and crucial information to the right people – often a captive audience – at the right time.




Number 14: Let’s party!

We do love a good knees-up! Time’s flown by since we held a party to celebrate the agency’s 10th anniversary and we’re following suit this time with an Oscars-themed, red carpet event complete with food and live music at our Lees studio.

Having a good time is nothing unusual for the Cornerstone team. Our busy social calendar is anchored by our Christmas party in December (when else?) and summer barbecue each June. Other dates for the diary include go-karting, indoor climbing, quiz nights, games evenings, crazy golf, Flight Club darts and clambering up Saddleworth’s hills, among others. We work hard. We play hard!

Cornerstone Women
xmas oscars



Number 15: It’s a great place to work

Our final milestone is not so much a pivotal event or new highlight, but something more esoteric – and that is Cornerstone’s culture.

The friendly team striving for excellence in a supportive environment has always been there, but with more and more new people coming on board, it is now more recognisable than ever.

Last word to MD David: “It takes a lot of graft to get the right people and the right personalities with the right ethics. It’s been a huge focus of mine over the years, and it’s been a focus of how I’ve trained SMT to go and recruit people in the same way. Just anyone isn’t who I want, and it’s not the way I’ve wanted to build the business.

“I’m proud of what I’ve built over the past 15 years, and I don’t ever want to entrust it to anyone other than decent, like-minded people.

I’m genuinely looking forward to seeing what the next fifteen years holds for Cornerstone, and would like to take this opportunity to thank clients, team members and suppliers, both past and present for the part they’ve played so far.”

 




The ever-changing media and PR landscape



In their 1960s heyday a big city evening newspaper outside of London could sell upwards of 300-400,000 copies a day. Indeed, the Manchester Evening News peaked at 480,000 copies a night following its merger with the Manchester Chronicle.

The MEN – once the UK’s largest provincial newspaper – averaged 20,300 copies per issue between January and June of 2022, according to the latest data available from the Audit Bureau of Circulation (ABC). That’s not strictly a fair comparison, as back in the 60s, the MEN produced several editions a day covering a period spanning (roughly) lunchtime to early evening. These days it is just the one issue printed the night before it hits the newsstands.

But this is not a MEN-bashing exercise. Replace the scenario outlined above with that of any regional daily in the UK, and you’ll discover a similar story. It’s the same with weekly newspapers too – while some of today’s weeklies were once dailies that their publishers deemed too expensive to produce on a daily basis given their dwindling circulations, so changed the frequency to a more cost-effective weekly option.

However, as a writer for an Oldham-based business, I’ve chosen the MEN because it is the only newspaper on our doorstep that captures the full extent of how the media landscape has changed – and continues to change.

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So, what’s happened with regional and local newspapers?

The simple answer to that question is times have changed. The relationship between information providers and consumers is now closer, more connected and more immediate, which has shifted business models, while evolving technology has had an impact on the investment decisions of media organisations. The pace of change has been noticeably rapid.

Allow me to share an anecdote to illustrate how times have changed.

As a football-mad youngster back in the 1960s, if you missed the Saturday football results on radio or TV, your next best bet was the evening sports paper. It had all the results on the front page, with the exception of those games that finished too late to be included.

Fast forward 30-plus years to the 1994 second division play-off final when Burnley faced Stockport County at Wembley. The game coincided with me flying off on holiday to Spain while the match played out. On landing, I was desperate to know the result, after all the winner was promoted to Division 1. But it was a devil of a job to discover and took me a good couple of hours until we arrived at the hotel. Thirty years later and very little had changed.

If that was to happen today, I’d know the result the minute I switched on my smartphone in the airport. Not just the result but everything else I might want to know about the game in minute detail. What we have today is information saturation. Whatever you want to know, wherever you want to know it, it is available at your fingertips (within reason, of course).

And that’s what has changed. The days of waiting for a newspaper to disseminate the news or making an appointment to view the teatime TV news, or listening to it on the radio, have long gone; to be replaced with instant information 24/7, 365 days a year.

Media Blog 1



1994 – not just the year Burnley got promoted!

It’s no secret the catalyst of this change is the worldwide web. Although 1983 is said to be the internet’s official birthday, 1994 has been hailed as the year the internet we all know, and love, was really born with Amazon and Yahoo gathering momentum. By mid-1994 there were 2,738 websites worldwide, according to Gray’s statistics on Wikipedia: increasing to more than 10,000 by the end of the year.

TV broadcasters in the UK had embarked on 24-hour programming six years earlier, although it wasn’t until 1997 that the BBC launched its 24-hour news channel – the first competitor for Sky News that had been running since 1989.

Today global internet users total 4.95 billion, with internet penetration standing at 62.5% of the world’s total population. The number of smartphone users in the world today is 6.648 billion, which translates to 83.32% of the world’s population owning a smartphone. In total, the number of people that own a smart and feature phone is 7.26 billion, making up 91.00% of the world’s population.*

The rise and rise of the internet saw a seismic shift of advertising – display, classified, recruitment and property – away from traditional print products to online platforms, robbing them of the ad revenues that were their lifeblood. Perhaps the best example of this shift is Exchange and Mart, once a weighty, weekly tome of display and classified advertising that ceased publishing as a print product in 2009 but remains online.

Since the web established itself in the lives of almost everyone on the planet, with the smartphone as a willing and able accomplice, the media landscape is unlikely to stand still.

Media Blog 3



Why is a ‘press release’ still important?

One of the favourite aspects of my job is telling a story. And when I’ve got a good one to share on behalf of a client, I am keen to send it to the most appropriate media outlets – and that includes regional and local media. Having digested what I said earlier, I wouldn’t blame you for asking why?

Just like everyone else in the world, news publishers nationally, provincially and locally are not blind to the benefits of having a digital presence in the worldwide web of information saturation.

But this is where the legacy of a newspaper’s past becomes its unique selling point. Newspaper brands are heritage brands. So, when you visit the MEN online – or substitute any news title you like – you are engaging with an organisation that has won the trust of its readers over many, many decades. And as anyone who knows anything about brands will tell you – that is priceless.

In effect, news organisations are doing what they’ve always done, they’re just doing it via different channels and using different tools and techniques. Readers’ letters were once seen as a gauge for engagement with any given title. Now, it’s comments. A great photo was, and still is, seen a great commodity for a newspaper, and its associated website. But now that can be embellished with video. Heritage doesn’t mean standing still.

It might be just as easy to know what’s going on in the Ukraine as it is to get news about your locality, but people love to know what’s going on on their doorstep and that has spawned another product of the changing media landscape – the hyperlocal newspaper and/or website. These are becoming more and more common and quite often can be found where a traditional local paper published by one of the big media groups has been scaled back or even closed down.

Media Blog 4



And finally…

Ofcom’s 2021/22 research into news consumption across television, radio, print, social media, podcasts, other websites/apps and magazines, known as the News Report, has just been published.

It examines the consumption of content, and attitudes towards that content, across different platforms. The aim of this report is to inform understanding of news consumption across all ages in the UK.

Here are some of its headline findings – some not so surprising:

  • Different age groups consume news very differently; younger age groups are much more likely to use the internet and social media for news, whereas their older counterparts favour print, radio and TV.
  • The reach of print/online newspapers has seen a decrease from 2020 (47%) to 2022 (38%). The decrease is driven by decreases in print (online newspaper reach remains steady) which have likely been exacerbated by the pandemic.
  • Attitudes towards news generally remain consistent with 2020 (across measures such as quality, accuracy, trustworthiness and impartiality) for TV, radio, social media, newspapers and online, with TV performing strongest, and social media performing least well.
  • TikTok’s reach for news has increased from 2020 (1%) to 2022 (7%). Half of its user base (for news) are aged 16-24.
  • Five of the top six TV channels (including BBC One which remains the top news source across platforms) saw decreased reach from 2021 among online adults.
  • Social media is overtaking traditional channels for news among teens. Instagram, TikTok and YouTube are now their top three most used sources for news. Meanwhile, many sources have seen decreases since 2021, with reach of BBC One/Two decreasing to 24% in 2022 (down from 35% in 2021).

As a final footnote of my own, the sports newspapers I speak of above is another thing of the past. The last remaining paper in the UK – The Pink, published by Portsmouth News – ceased publication in 2017, leaving just the Portsmouth Sports Mail as a weekend sports paper, which closed in July 2022.

(*Source: https://www.bankmycell.com/blog/how-many-phones-are-in-the-world)

BIO: Our PR and copywriter, Nigel is somewhat of a media veteran. He has edited several weekly newspapers across Greater Manchester, going on to become editor-in-chief of what was then Guardian Media Group’s weekly newspapers in Tameside and south Manchester. He later became the editor of a daily newspaper in Belfast before returning home to lead the news team at Channel M, the now defunct TV station run by the Manchester Evening News, for five years.

More recently Nigel has worked in internal communications at the John Lewis Partnership, editing the retailer’s staff and business magazines and websites at its stores in Cheadle and Trafford before creating change and training communications for a nationwide roll out of a new customer ordering system.

Media Blog 5





By Nigel, PR & Copywriter

Front view of PR Team member Nigel Wareing, smiling whilst using a computer

Nigel has been a journalist since the days of typewriters (not even electric typewriters)! He has edited several weekly newspapers across Greater Manchester, been the editor-in-chief of several more and edited a daily newspaper in Northern Ireland. He came home to work on the former Greater Manchester regional TV station Channel M. Having dropped the […]

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Get in touch for more information

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Manchester residents and stakeholders gain from new skills and jobs website developed by Cornerstone DM.






Our long-standing marketing relationship with a not-for-profit community organisation which helps Manchester residents with jobs, volunteering, training, and digital technology skills has yielded a new website created by our design, digital and web development team.

We were delighted when Yes Manchester – an award-winning registered charity working with people looking to improve their lives in some of north Manchester’s most deprived districts – asked us to design and create a brand-new website that would provide the services and functions residents, staff and stakeholders needed on their journey to find work, and to develop their careers and skills.

It also complies with the very latest legal and website standards and is easy to maintain, update and adapt in the future, as required.

Since 2013, Yes Manchester, which runs three centres in Newton Health, Collyhurst and Higher Blackley, has helped more than 1,000 north Manchester residents gain employment or launch their own business.

It has also helped more than 500 residents to gain formal training and over 8,000 with access to computer facilities and the internet. Overall, its three centres have received over 107,000 visits and its services have generated an estimated total social value of £15million.

We are no strangers to working with diverse public sector, not-for-profit and commercial organisations. Our Public sector clients include Greater Manchester Combined Authority, Recycle for Greater Manchester (R4GM), and North West Ambulance Service NHS Trust. Cornerstone also works with a wealth of community interest companies and registered charitable trusts.

Screenshot 2022 07 14 at 15.41.12



Cornerstone MD David Wadsworth says: “We are really proud to work with organisations such as Yes Manchester, which do such important work in their communities and makes such a difference to people’s lives.

“Our agency has considerable experience gained over the years with varied public sector and not-for-profit organisations. We understand their changing circumstances, challenges, audiences, and ambitions and provide bespoke services for all their needs.

“Working with Yes Manchester on such an important project as we emerged from the depths of two nationwide lockdowns was really invigorating for myself and our team, as we set about improving digital experiences for people in the areas Yes Manchester serve, helping them to bring people back into work, upskill them ready for opportunities and give them opportunities to develop valuable skills to improve their employment opportunities.

“We’re pleased with the result and pleased to be contributing our skills and knowledge to this very valuable community resource.”

Screenshot 2022 07 14 at 15.24.45



The new website is fully compliant with legal requirements of the Disability Discrimination Act (DDA) and technology standards of the World Wide Web Consortium (W3C), a global organisation which aims to develop the internet towards its best potential.

Yes Manchester was founded in 2013 as a subsidiary of Northwards Housing, a housing organisation which managed over 12,000 council homes across north Manchester. In July 2021 Northwards Housing became part of Manchester City Council and Yes Manchester become an independent CIC before becoming a registered charity in November of the same year.

Sheila Sturgeon, Chief Executive from Yes Manchester said: “As we embark on the next chapter of our journey, we felt a new website was needed. The old website had served us well but was built some time ago on a limited budget, with a basic design and coding to suit. Over time, it had become dated and limited.

“We needed a new website to serve our changing needs, to comply with the latest disability accessibility, internet, and data protection standards, and to provide range of new features. These include appointment-booking, interactive client profiles, the ability to receive donations and the ability to send automated messages to clients.

“Customers can now create their own profiles on the website with job preferences, skills, areas of interest, training, background and personal information. They can also upload their CVs for employers to see. Yes Manchester staff can analyse individual profiles and partner organisations, businesses and employers can engage with Yes Manchester on community projects, skills, training and job vacancy opportunities.”






By Nigel, PR & Copywriter

Front view of PR Team member Nigel Wareing, smiling whilst using a computer

Nigel has been a journalist since the days of typewriters (not even electric typewriters)! He has edited several weekly newspapers across Greater Manchester, been the editor-in-chief of several more and edited a daily newspaper in Northern Ireland. He came home to work on the former Greater Manchester regional TV station Channel M. Having dropped the […]

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Google Analytics Is Changing – Act Now Before It’s Too Late


Google has announced it is decommissioning Universal Analytics (UA) on 1st July 2023, and while that might seem like a long time away, it is essential you take action now.

Google Analytics allows you to track your online traffic, better understand user behaviour and, most importantly, measure your website’s ROI through event and conversion tracking. It’s a vital tool to improve your online brand presence.

Should I stick with Universal Analytics or move to Google Analytics 4?

We recommend you switch from Universal Analytics to Google Analytics 4 as soon as possible to provide year-on-year reporting value in 2023. If you don’t have GA4 set up by June this year, you’ll have no year-on-year data to report and benchmark against after 1st July 2023. So don’t delay!




When will Universal Analytics be deprecated?

Google says UA users will be able to access previously processed data for at least six months after each measurement solution is deprecated. In the meantime, it is encouraging users to export historical data and says it intends to offer more guidance on data export as the date approaches when UA will no longer be available.

However, Google isn’t giving a date when UA will no longer be available but says it will provide a ‘future date’ after which users will no longer be able to see their UA reports in the Analytics interface, or access UA data via the API.

Those who don’t make the switch face being left behind, although users will be able to use and collect data in their UA properties until 1st July 2023.



What’s behind the change to GA4?

GA4 was introduced just over two years ago to address evolving measurement standards driven by what Google calls ‘the need to navigate new challenges and to understand the complex, multi-platform customer journeys — all while prioritising user privacy’.

Writing in an article entitled, ‘Prepare for the future with Google Analytics 4’, Russell Ketchum, Google Analytics Product Development Director, says: “UA was built for a generation of online measurement that was anchored in the desktop web, independent sessions, and more easily observable data from cookies. This measurement methodology is quickly becoming obsolete. Meanwhile, GA4 operates across platforms, does not rely exclusively on cookies, and uses an event-based data model to deliver user-centric measurement.


Google To Announce Universal Analytics Will Be Terminated scaled

“And though UA offers a variety of privacy controls, GA4 is designed with privacy at its core to provide a better experience for both our customers and their users. It helps businesses meet evolving needs and user expectations, with more comprehensive and granular controls for data collection and usage. Importantly, GA4 will also no longer store IP addresses. These solutions and controls are especially necessary in today’s international data privacy landscape, where users are increasingly expecting more privacy protections and control over their data.”



Don’t delay – act today

We are contacting all Cornerstone clients to alert them to the ‘hidden timeframe’ of the Google UA changes.

The great news for all our clients is that we can make the changeover for you – all you need to do is contact us as soon as possible to get a date in the diary.

Unsure whether you need to make the change? If you created your property before October 14, 2020, you’re likely to be using a Universal Analytics (UA) property. If you created your property after October 14, 2020, you’re likely using a Google Analytics 4 property already.

To arrange a migration, or if you need more advice about whether you need to make the change, contact us today.




Interested in working with us? We’d love to hear about your next project

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New business, new recruits and a new digital signage platform



A raft of new business wins and five new recruits continues Cornerstone DM’s impressive growth and development as 2022 gets into full swing.

In fact, we are forecasting a sales growth of 30-40% for this year following our £1.2m turnover in 2021 – the agency’s best-ever performance, despite the economic impact of the Covid pandemic and the resulting national lockdowns.

We’ve started 2022 with a 30% growth in business that includes three new leisure trusts serving Bury, Barrow and Blackpool added to our impressive leisure centre marketing portfolio that already includes Active Tameside, Oldham Community Leisure, Everybody Sport & Recreation, GM Active, Volair and Burnley Leisure and Culture.

Other new clients include automotive storage specialists Linco Automotive, a North West-based SME providing consultancy, design, supply and installation services to prestige car dealerships; and London-based Cheetah Transformation, which works with clients to build, implement and support the adoption of a global workflow management system.

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Exceptional standards and high-quality outputs

MD David Wadsworth, who founded the full-service agency in his parent’s attic in 2007, says: “We’re working with regional, national and international firms across a number of industries. 2022 has been an exceptional year for us so far, and with more new business in the pipeline, we are going from strength to strength.

“We’ve bolstered the team with more resource across several disciplines to maintain our exceptional standards and high-quality outputs.

“Everything we do is based on our founding principles – results, reputation and relationships. Testimony to that is the number of potential new clients coming to us following word-of-mouth recommendations from our existing clients.”

These latest expansions follow a succession of new contracts we won in late 2021 that were already accelerating our recruitment and growth plans.

The new recruits have augmented our account management, digital and web teams, while a new sales manager to maximise the potential of the our signage operation is being sought.

In addition to our team of established professionals, we’ve taken on an apprentice in web development. The 12-month programme – with the possible option to extend to take higher qualifications – includes all the basics of HTML and CSS and further development into database managed websites using PHP.

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Cornerstone Digital Signage Platform

Another new development for us is the launch of the Cornerstone Digital Signage Platform – a web-based, digital signage solution that allows businesses, brands and organisations to tailor their communications to their target audience via strategically positioned digital signage screens and totems.

We’ll be providing clients with total flexibility and autonomy over content, but we’ll align all output with a client’s marketing strategy and assist with asset creation – be it imagery or video to help engage with users, keep brand messaging front of mind and position key product messages throughout their facilities.

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David adds: “We’ve developed this innovative, accessible and cost-effective digital signage software after listening to the market and what customers need and want. With so many clients embracing digital technology, and needing to communicate with stakeholders on their premises, we are confident of its effectiveness, and are offering a free, 30-day software trial, which can be used on any smart TV or wifi enabled digital signage solution.”


Get in touch for more information, or to gain your free trial today

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Cornerstone DM shortlisted for two regional marketing awards



Cornerstone DM is thrilled and utterly chuffed to be announced as finalists for two accolades in this year’s Prolific North Marketing Awards!

We’ve been shortlisted in the Best Social Purpose Campaign category for our work on Active Tameside’s Charitable Status Campaign and in the Best Brand Building Campaign category for helping to steer the rebrand of Burnley Leisure.

The awards acknowledge the stand-out campaigns of the year alongside recognising the region’s best small and large agencies and in-house teams.

Formerly known as the Northern Marketing Awards, we’ll be alongside our regional agency and marketeer counterparts awaiting the winners’ announcements at the Queen’s Hotel in Leeds on 25th November.

In the running alongside campaigns for brands such as Asda, schuh, Channel 4 and The Body Shop, our Best Social Purpose Campaign submission centred on strengthening and defining Active Tameside’s position as a charitable organisation and social enterprise.

We developed a B2C marketing and PR strategy to shine a spotlight on the leisure trust’s transformative and award-winning community services and its dedication to provide outstanding leisure facilities to benefit and improve the borough’s health and wellbeing, particularly during and post lockdown.

The Best Brand Building Campaign nomination focussed on re-aligning Burnley Leisure & Culture’s popular, yet disparate, leisure centres, eating establishments, entertainment venues and community programmes into one recognisable brand while retaining the individuality and origins of each entity.

Cornerstone DM managing director David Wadsworth, who founded the agency in 2007 in his parent’s attic, just down the road from where it now occupies a modern, in-house designed office space said: “Being shortlisted in the Prolific North awards is a great achievement in itself for our agency.

“Our teams and clients have worked tirelessly and with great passion and pride to pull together each of these projects and deliver something that not only has value to the organisation, but also the people and communities they engage with.

“We’re proud of the brands and campaigns we’re a part of, and keen to see our work put forward. Well done to everyone involved in all categories, it’s great to see the industry thriving.”

Enjoying year-on-year growth and working with clients across a range of sectors and industries, we now employ a 22-strong team across strategic marketing, public relations, digital marketing, design, web development and print production.

You can keep in the loop with how we get on at the awards by following us on Facebook, Twitter and LinkedIn where we’ll be posting live from the event on the 25th!

team photo in cosy corner

Shortlisted: The Cornerstone team members who worked on the campaigns recognised by the Prolific North marketing awards.




By Gillian, PR Manager

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Gill has been a journalist for way longer than she cares – or dares to remember. Formerly a news reporter, feature writer and beauty columnist working for newspapers across Greater Manchester, the switch flicked, the light came on and she headed straight for PR. Gill works across a number of sectors including health, pharma, leisure […]

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Cornerstone joins Rio Ferdinand Foundation and partners to inspire Oldham’s next generation



As an Oldham agency born and bred, we were delighted to recently partner with The Rio Ferdinand Foundation (RFF) Oldham Enterprise Trust (OET) and Oldham Opportunity Area at an event designed to boost the aspirations and career prospects of young people from high schools across the borough.

Building on its existing work in Oldham, RFF and OET organised the Enterprise Day with event partner Oldham College, which provide the venue and catering for free.

It brought together local businesses and business leaders as part of a new initiative to help inspire, educate and connect young people through entrepreneurialism and enterprise skills.

Around 80 students from eight local schools including Waterhead Academy, The Blue Coat School, The Radclyffe School, North Chadderton School and Coop Academy Failsworth attended the careers event which featured interactive sessions, skills workshops and inspirational speakers from the Oldham community.

Keen to inspire, invest in and increase opportunities for the young people on our doorstep we were thrilled to be invited to take part, particularly considering the motivational and humble origins of our agency.

Fresh out of Huddersfield University with a degree in marketing, founder, managing director and Oldhamer David Wadsworth didn’t let his inexperience get in the way of his burning desire to launch his own agency.

In 2007 he laid those first foundations of Cornerstone – and all from his parent’s attic in Clarksfield, Oldham!

Fourteen years and several moves later we now occupy an impressive in-house designed and built office space in Acorn Street, Lees, employing a 22-strong team across strategic marketing, public relations, digital marketing, design, web development and print production and now have an annual turnover of over £1m.

Alongside highlighting David’s story of entrepreneurialism and determination to succeed, our ‘communication’ themed activity workshop at the enterprise event was delivered by PR manager Gill Potts and our 18-year-old digital marketing apprentice Madeline Thorp.

2B Enterprise Event



Madeline engaged students with her first-hand experience of gaining an apprenticeship and offered insightful advice on work experience, job applications and interviews.

“Gill and I delivered a workshop on behalf of Cornerstone DM that revolved around the theme of communication,” said Madeline.

“I spoke to the students about how to communicate to potential employers through CVs and interviews, and how there are other routes into the workplace aside from university.

“Inspiring more young people into work is something very important to me as an apprentice, and it was a pleasure to be able to talk to young people like myself about a more unconventional pathway into the workplace and how to actually secure an apprenticeship.

“The students really engaged with our workshop and activities, which was great to see.”

2A Enterprise Event



David added: “It was fantastic to be invited to work with the Rio Ferdinand Foundation to help inspire, encourage and guide our borough’s future workforce.

“Finding insights, mentorship and guidance from industry experts has been critical to my own success with Cornerstone, so it’s a great pleasure to be able to take part and support our community’s leaders and managers of tomorrow in achieving their path to success.

“The event was extremely well organised and well received by attendees, and it’s excellent to see this work taking place in our town.”

Victoria Lowe, RFF programme manager North West said: “The event was a huge success, our businesses and young entrepreneurs really inspired the young people who took part in their talks and enterprising activities.

“The young people learnt about communication, teamwork, resilience and problem-solving, as well as top tips and career guidance from our professionals, like Cornerstone.

“Everyone got stuck into the different workshops and young people created films to share their own enterprising ideas for Oldham.

“RFF would like to say a huge thank you to our partners Oldham Enterprise Trust, Youth Enterprise Network Oldham, Oldham College and our businesses for all of their support in this collaboration.”

The career opportunity programme is offering weekly sessions throughout this year with opportunities for local businesses, education practitioners and members of the community to get involved. If you want to support young people to tackle inequality and drive social change in your area visit the website Support our work — Rio Ferdinand Foundation or contact the Programme Manager, Victoria Lowe, on 0161 743 3779.

4 Enterprise Event

(Photo credit: Les Howarth, Real Time Images)

By Gillian, PR Manager

Untitled 600 ×

Gill has been a journalist for way longer than she cares – or dares to remember. Formerly a news reporter, feature writer and beauty columnist working for newspapers across Greater Manchester, the switch flicked, the light came on and she headed straight for PR. Gill works across a number of sectors including health, pharma, leisure […]

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Thought provoking talks at the LFX Network



How well is your team? How well are your coworkers?
Do you really know?

If your team or colleagues are shut away in their back bedrooms, as many of us have been, or still are, following the shift to home working, the honest answer is that it’s hard to know.

I started to think about this in a room full of 30-40 people at a LFX Live event – the first in-person event this leisure and fitness network, which we at Cornerstone sponsor, has held since the pandemic struck.

Dr Glenda Rivoallen was one of four speakers – me included – at the event held at Prairie Sports Village, run by Burnley Leisure and Culture, one of Cornerstone’s clients.

Dr Rivoallen was speaking about leadership and resilience in the workplace – a key topic in these difficult times amid the ever-increasing focus on mental health, wellbeing and mindfulness.

How well are you as an individual, she asked? Is it time to be more human and not put on a façade of everything is OK when it’s not?

How can you find a positive way to engage with your teams about their mental wellbeing, their happiness at work and their engagement with your culture?

Not easy questions to answer for anyone with a remote workforce.

And just to prove how difficult it is to really know how someone is feeling, Dr Rivoallen, speaker, author, entrepreneur and consultant in creating successful wellness brands, said she classed herself as having high functioning anxiety. She is a brilliant speaker, confident in her approach. You would never believe she had anything like that underpinning who and what she is.

She spoke about the benefits of mindfulness and focusing more on your own wellbeing, and the benefits that exercise can have on your mental wellbeing as well as your physical wellbeing.

I’m certainly interested to find out more about how we can better ensure our company is a healthy place with resilient team members.




A word from Europe Active’s David Stalker

Dr Rivoallen’s comments about wellbeing chimed with those of our first speaker – David Stalker, president of EuropeActive, previously the European Health and Fitness Association, which rebranded itself to better reflect its position as the European Association for Fitness and Physical Activity.

He spoke about the need to shift the focus from gyms and fitness to health and wellbeing, becoming ‘health delivery partners’, the driver of health in the community. He explained how the leisure and fitness industry had been trying to engage with certain age groups and demographics for years, but they were not responding and gave suggestions on how everyone in that room, even the younger individuals, can make a real change to the health of their community.

Now is the time, he said, for the industry to go out into communities and engage directly by going into care homes, schools, reaching out to GPs, pharmacies and leisure trusts to take health and fitness to the people instead of waiting for them to come to them as quite often, the hurdle for health in the community is they don’t want to come to the gym.

It’s not just a problem in the UK but across Europe too, he added, and needs to be tackled for years and years to come.

In government, leisure and fitness falls under the Department for Sport, but David Stalker highlighted the fact that the industry should be pushing to be part of the Department of Health. After all, he said, there were more physical and mental wellbeing benefits to be gained from lowering someone’s cholesterol level through exercise and diet rather than a pharmaceutical solution (like a pill). Just one example, but that thinking could be expanded to many more health issues.




Consumer behaviour and marketing insights

Completing the thought-provoking day was a back-and-forth about understanding consumers between our fourth speaker, Chris Loxley, and yours truly (David Wadsworth).

Chris, a psychologist by trade, has a proven track record as a thought leader in behavioural science. As Head of Behavioural Science at Loved by Design, Chris works with a wide range of businesses, brands and organisations and it’s his opinion that people don’t think how they feel, they don’t say what they think and don’t do what they say. It’s his job to unlock the unseen opportunities that reside in the hidden and often unspoken thought processes of the consumer.

How do you change consumer behaviour? By his own admission, Chris is a theoretical guy and would use psychology.

But for me, it’s all about the customer experience. If a consumer has the best possible customer experience, they will be more engaged with the brand, they’ll typically become an advocate for it by recommending and referring. They’ll stick with the brand longer.

Chris spoke about social proofing – that’s a concept that says we are all influenced by the people around us, so if you see someone doing something you feel you’ve got to do the same. (Does the recent panic at the fuel pumps, spring to mind?)

Social proofing is used to generate anticipation and demand. You’re online, there are five people watching a product, 13 people buying it and there’s only another 13 in stock. It creates panic, urgency, even desire. Reviews and recommendations are another example of social proofing, I know I’m not the only one guilty of scrolling through hundreds of reviews from people I have never heard of before deciding whether to buy a product, or book a table.

We also spoke about the four pillars of marketing, known as the 4Ps – product, price, place and promotion. “Are they still relevant?” I was asked.

They absolutely are, but tend to be a concept many companies fail to truly understand and engage with in today’s fast moving, digital centric world.



Left to right: Graeme Hinde (LFX), Chris Loxley (LovedBy Design), David Wadsworth (Cornerstone DM)



Thought provoking talks at the LFX Network Live Event 2021




The 4Ps still underpin strategy at any level, and via any channel. They can power product development, pricing strategy and channel strategy as well as the art of promotion, or communications, which sadly is where many marketeers are now pigeon holed into. I think consumer insight is a dying art of marketing. These days marketers communicate to consumers. But we are the ones who need to listen to them, do research and feed it back at corporate level. If you’re not going into a new strategy acknowledging that you know nothing about the consumer, your strategy is most likely going to be biased, and missing some great opportunities.

We could have talked for hours on the topic and how consumer behaviour can be used more extensively in the full marketing and product mix.

Each talk brought some thought-provoking ideas and insights to the table, and certainly gave myself, and without doubt the audience plenty to think and talk about. We’re looking forward to the next event which takes place in Wales in November, where I’ll be speaking again, this time on wider marketing strategy and campaign implementation.

 




Using the Facebook boost button for good



The boost button is the most simple way of advertising on Facebook and is often the go-to option for small businesses but avoided by PPC marketeers.

So, who’s right on this occasion? Should or shouldn’t you click that big, blue boost button?

Well… both!

As an agency full of PPC experts, we’ve come to appreciate the nuance between the Facebook boost button and Facebook Ads by understanding the different use cases for each.



What is the Facebook boost button used for?

facebook boost button

The Facebook boost button is used for promoting organic content to a wider audience.

You do this by paying to ‘boost’ one of your regular posts to an audience defined by location, age, gender, interests and/or behaviours. This makes it quick and easy to get your page content in front of users who don’t yet ‘like’ your business profile.

But when we compare the simple boost button to the Facebook Ads platform, we start to see its limitations.

What Facebook Ads allow us to do that boosted posts do not, includes specifying ad placements, objectives, and using advanced creative and targeting capabilities.




Choosing ad placements

Facebook Ads, controlled within your Business Manager panel, allow you to choose where you want to run your ads on the Facebook Network.

In 2012, Facebook acquired Instagram for a cool $1 billion at which point advertisers creating ads on Facebook could also run ads on Instagram in one fell swoop.

Facebook also has its own Audience Network which is a substantial group of off-Facebook apps owned by the social media giant. You can choose to advertise on this Network using Facebook Ads.

Other placements include:

  • Facebook Marketplace
  • Messenger inbox
  • Facebook right column
  • Instagram explore



Ad objectives

facebook engagement magnet on screen

Do you want your content to generate real results rather than just increasing your social reach?

Facebook Ads allow you to choose from different ad objectives based on what you want to achieve.

If you want more people to buy from you or complete a key conversion, choosing the ‘conversion’ ad objective will mean your budget is being spent per conversion, rather than per ad view or click. Ad objectives help you to spend your budget wisely to get the best results.

There are several ad objectives you can choose from, other than conversions, including:

Brand awareness

  • Increase awareness of your business or Facebook page

Reach

  • Show your ads to as many people as possible within your defined audience

Web traffic

  • Drive users to click through to your website

Engagement

  • Encourage more likes, shares, and comments on your ad content

App installs

  • Increase downloads of your app

Video views

  • Get as many video views as you can

Lead generation

  • Collect leads via in-Facebook forms

Facebook messages

  • Connect with people on Facebook by encouraging them to message your Facebook page directly

Catalogue sales

  • Showcase your e-commerce store products and increase sales

Store visits

  • Increase visits to your physical shop



Advanced creativity

When you boost one of your organic Facebook posts, you’re most likely going to be putting money behind a simple text, image, or video post. And that’s if you’ve got professional designers creating your image and video assets.

Within the Facebook Ads platform, you can create your own videos, carousels, collections, stories without the need for a full design team, or, if you do have designer to hand, you can upload your own creative assets.

Carousel ads

Carousel ads are a collection of image blocks that the user can swipe though allowing you to showcase up to ten images or videos within a single ad, each with its own link.

This is perfect if you’re wanting to promote a collection of different products or services, giving each its own creative asset and link in one ad.

Video creation

Using static images or your own video assets, you can start to include more information and calls to action in your ads by using the Facebook Ads video creation tool.

This allows you to overlay text and stickers and choose from different transitions between assets to create one cohesive and eye-catching video.

Collections and instant experiences

A collection ad is a basic image or video ad accompanied by four images directly underneath the main creative assets. Collection ads appear directly in the Facebook News Feed.

When someone clicks on a collection ad, instead of linking to your website, app, or lead generation form, they’ll be taken to an ‘instant experience’.

An instant experience is a full-screen landing page, created by advertisers within Facebook Ads, that gives more information about a brand, service, or product to encourage engagement and sales.

Story ads

Running ads on Instagram Stories give you a chance to reach up to 1 billion active monthly users with almost 25% of those story viewers accessing swipe up links.

Creating ads specifically for stories means you can include interactive elements like polls, as well as disruptive video to really engage with your audience.




So, are Facebook Ads or the boost button best?

There are advantages to using both forms of Facebook Advertising, but it all depends on what you want to achieve.

There is certainly more cause to use Facebook Ads with its wide range of objective targeting and creative freedom allowing you to get more out of your money. But the Facebook boost button does offer you a quick and easy way to promote your content and get a specific message out to your target audience without having to worry too much about ad setup.




In summary, we’d recommend using the boost button to increase the reach of your organic posts but use Facebook Ads to support wider campaigns with an aim to either increase brand awareness, sales, app downloads, event attendance, footfall, and lead generation.

 

If you’d like to talk to our PPC and paid social experts about Facebook advertising, email digital_team@cornerstonedm.co.uk.



By Jess, Head of Digital

Jess headshot

Jess joined Cornerstone as an account executive in January 2017 following freelance roles within marketing and PR fields. Exploring her passion for all thing digital, Jess embarked on several training courses and became Cornerstone’s dedicated digital marketer within 12 months of joining the Cornerstone team. Jess gets involved in all digital work at Cornerstone including […]

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How to nail an SEO audit



When you want to understand how your website is performing within the Search Engine Results Pages (SERPs), the best place to start is with an SEO audit.

An SEO audit is a comprehensive outline of a website’s SEO performance, covering a wide range of technical SEO, content, on-site and off-site elements.



What makes a good SEO audit?

Ultimately, a good SEO audit should outline a focused, prioritised list of achievable actions within a specified time frame with the intention of improving organic search performance.

An audit should clearly state the facts which can be used to form a comprehensive SEO strategy.

Focusing on what is really going to contribute value to a website’s performance within the SERPs is vital in an SEO audit.

And that’s the keyword here: focus. Whether you’re an SEO agency, expert or improving search value in-house, clients and C-Levels signing off on your audit outcomes don’t want to spend their time reviewing Excel spreadsheets with thousands of rows of problem URLs.

Keeping an audit concise and understandable is key.

As an established Manchester SEO agency, we’ve optimised our audits to concentrate on:

  • Technical specifications
  • Core web vitals
  • Site health audit
  • Site architecture
  • Content
  • Rankings
  • Backlinks
  • UX



What does an SEO audit involve?

analytics dashboard on laptop

Tech specs within an SEO audit look at the core technical elements of your website which affect crawlability, indexing, and performance. We run simple yes/no, good/bad, active/inactive reports on these checks and communicate any substantial issues thereafter.

Core web vitals became direct ranking factors in 2021 and are the most recent must-check item for your SEO audits. Ensuring your website passes all core web vitals checks will improve usability as well as rankings.

Running a site health audit using one of the many SEO software programmes on the market allows you to understand and prioritise recurring errors on site such as missing alt text, duplicate content, broken internal links and more.

Auditing site architecture will allow you to understand exactly how the site is structured and what improvements you need to make to increase your crawl budget and improve user journey.

Reviewing site content also allows you to see where there may be gaps in content, missing content, or light content on site.

How your website currently ranks with the SERP is an important consideration to make within your SEO audit as it will allow you to make a gap analysis against your competitors, highlighting your ranking strengths and weaknesses.

Backlink audits underline any potential toxic domains that link to your website and show you where exactly your backlink value comes from.

Understandably, Google is starting to hold user experience in higher and higher regard when it comes to search rankings.




How do I gather all the data?

We’d highly recommend investing in a crawler to help you carry out your SEO audits.

A crawler mimics a search engine and highlights any potential errors on your website in a matter of minutes (depending on the size of your website!).




What’s next?

Once you’ve crawled your site, run your checks and populated your audit document, it’s time to give it some value.

Start to review all of your audit outcomes and combine them into a prioritisation list. Decide on how you’re going to prioritise each point (we use a low, medium, high traffic light system) and finalise your audit with a realistic and timely list of actions you’re going to take to improve organic search visibility.




If you’re looking to work with an SEO company on improving your organic search presence, get in touch with our SEO team via email: digital_team@cornerstonedm.co.uk



By Jess, Head of Digital

Jess headshot

Jess joined Cornerstone as an account executive in January 2017 following freelance roles within marketing and PR fields. Exploring her passion for all thing digital, Jess embarked on several training courses and became Cornerstone’s dedicated digital marketer within 12 months of joining the Cornerstone team. Jess gets involved in all digital work at Cornerstone including […]

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Why visual marketing is better by design




Visual marketing isn’t just about making things look pretty.

In a world where online audiences are bombarded with more content than ever – can you believe over two million new blog posts are published every day? – coupled with evidence our attention spans are getting shorter, you need to seize the moment.



Close up of video editing software






 

Words alone aren’t enough – images, video, GIFs, infographics, VR, in fact any kind of visual content is guaranteed to get more engagement because people respond better to visuals than just plain text.

Why?

  • Because our brains prefer it and are able to process imagery up to 60,000 times faster than text which makes visuals easier and quicker to understand – around 65% of people are visual learners.
  • Not only that but our brains and minds have been shaped by hand-held technology and that means we’re often scanning and scrolling on the move looking for something to grab our attention.
  • We’re not saying simply adding an image will instantly catapult a marketing campaign. Neither are we endorsing replacing text with visuals. The clever bit is a marriage of the two.
  • Visual marketing is about connecting brand and messaging to imagery, so it sticks around in the brain that little bit longer and ultimately prompts engagement and action.
design 1






The benefits of visual marketing

There’s no doubt the likes of Facebook and Instagram have fuelled the importance of visual marketing.

And the latest stats show it’s becoming more and more essential to invest in visual content to keep up with the crowd.

Around 49% of marketers rate visual marketing as ‘very important’ to their marketing strategy in 2021 and that between 51-80% of businesses will rely on it heavily this year.1

So, what rewards can you reap from visual marketing? The most obvious expectations are:

  • Increased website traffic
  • Increased SEO
  • Greater brand awareness
  • More shares on social media

And that’s because 80% of audiences are more likely to read content – and spend more time on web pages – if it’s accompanied by something visual.2

It’s also said to be 40 times more likely to be shared across social media than copy content alone and that means more exposure.2





Types of visual marketing content

iconCamera

Images

Images draw people in to what you have to say, the more compelling and beautiful the better.

They attract attention on social posts and help to break up longer pieces of text, such as blogs, which is particularly effective when viewing via a smartphone or tablet. A well-designed image can be powerful in helping to engage and persuade the audience to act.

iconVideo

Video

Video continues to be one of the most influential attention-grabbing tools and since 2012 mobile video consumption has increased 17-fold.1 Well received videos are known to have a huge impact on website traffic and directly help to increase sales.

And the onset of 5G will dramatically increase internet speeds thus propelling the demand for video even further – definitely one to have your eye on!

iconCampaignAudit

Infographics

Infographics are all about data visualisation. They combine text with graphic elements to make the information delivery process easier to digest – and they’re a lot more appealing than wading through paragraphs of facts and figures. They’re also highly shareable so can be a great way to create brand awareness. Who doesn’t love to circulate a good stat and fact!

iconBrandStrategy

Slide Presentations

Why use one image when you can seamlessly glide through several? Slide decks are a good way of visually projecting longer or more complicated messaging.

iconBrandReputationManagement

Quotes

Quotes can be inspiring, uplifting, amusing and relatable. We often use them on social media for our leisure marketing and consumer facing clients. The quotes themselves may be simple but imagery makes them highly effective. They’re perfect for sharing and increasing brand awareness.

iconInfluenceand ChangePR

GIFS

These shortform videos have definitely evolved from their early cat video incarnations. They can be used to convey longer messaging and more light-hearted content and because they’re more dynamic than static images, they tend to drive better engagement.





A few other things to consider

 

We can all add videos and photographs to our social channels, most of us can easily upload imagery to accompany a blog – but is it that simple?

In short, no.

Visual marketing content needs to be precisely aligned to a brand or business and should be in tune with your marketing strategy.

In other words, content should reflect your brand identity and be both well-thought out and well designed.

Content should reflect your audience needs and requirements to ensure it’s useful and relevant – as tempting as those cat videos are, unless you’re a pet supplier or an animal shelter, leave them well alone.

All visual marketing content should be in tandem with the brand and tone of voice – don’t suddenly alarm the audience with social media memes if you’re a business which doesn’t align with light-hearted humour.

Ensure your content has a clear call-to-action by first deciding what you want your audience to do and then conceiving the appropriate messaging to engage and convert them.

 

Still there?

If you’re still with us after all that text – nicely broken up with well-designed images and infographics – hopefully we’ve given you an engaging insight into the importance of visual marketing.

We are an agency that provides strategic visual marketing as part of our full-service offering which includes creative design, digital marketing, PR and copywriting and print production.






To find out how we can align, elevate, strategise and create your visual marketing
call us on 0161 213 9941 or email clients@cornerstonedm.co.uk.

 

References:
1 https://blog.hubspot.com/marketing/visual-content-marketing-strategy
2 https://www.pixlee.com/blog/5-visual-marketing-facts-you-need-to-know/





By Sarah, Head of Creative

Sarah Smethurst

Sarah heads up our creative department and has developed our creative offering since our launch in 2007. During that time she has had wide exposure to all areas of the business, such as digital, web, operations and client support, so is a solid and reliable all rounder, involved in many aspects of the agency. She […]

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Why the feature-packed PHP 8 update can’t really wait



Another digital acronym? What a surprise. But don’t roll your eyes just yet.

Because if you know anything about PHP – even more reason if you don’t or your knowledge is byte sized – you really should read on because we’re about to give you a close coding encounter following the launch of a somewhat significant new version, PHP 8.



What is PHP?

PHP is a general-purpose scripting language for building websites – the biggest in fact running right to the core of the world’s most popular content management system WordPress and social media gargantuan Facebook.

According to web technology usage site W3Techs.com, PHP is ‘used by 79.2% of all the websites whose server-side programming language we know’.1

PHP used to stand for Personal Home Page, now it stands for Hypertext Pre-processor. Don’t feel bad for preferring the former.

It’s a server-side scripting language which is embedded in HTML (Hyper Text Markup Language which is the standard for creating web pages) and can play a whole host of roles such as generating dynamic page content, session tracking, collecting form data, sending and receiving cookies and build entire e-commerce sites, to name a few.




What about PHP 8?

PHP 8 – launched in November 2020 – is a pretty hefty update as updates go.

Positively packed with new features, functions and performance improvements – including union types, JIT (just in time), the nullsafe operator, named arguments, non-capturing catches – in other words an awful lot of coding language designed to make PHP more efficient and reliable.

While that’s not for us to worry about with a screen side view, those grafting away at the back end of website development are particularly overjoyed as it gifts them the pot of gold – the tools to write well-structured code.




So, how it has changed and what are its benefits?

8 is definitely the magic number here.

PHP 8 has 8 main new features, some of which we mentioned above:




The new features

Attributes

One of the most debated new features in PHP 8 is attributes, also known as “annotations”.

Attributes replace the docblocks metadata storage declaring metadata for classes, methods, functions, and arguments. Now, attributes can be declared with Syntax #[…].

 

Fallthrough

If a switch statement doesn’t have a break after each case, it will run to the next case, even if the intention was for the code to break. This allowed switch functions to execute several blocks of code in sequence but was the cause of many bugs.

Match (explained below) enforces an break after each arm and multiple conditions can be commanded with commas separating conditions.

 

JIT compiler

When PHP is run, it’s assembled into virtual instructions that are executed in a virtual machine. JIT changes this by assembling the code into x86 machine code and then running that code directly on the CPU. This will improve performance on applications that rely heavily on mathematical functions but won’t make much difference for your average web apps.

 

Match Expressions

Match Expressions intend to solve problems in Switch functionality.

Switch used a type-converting relational operator (==), which often caused bugs. Now, independent of strict_types, Match uses a strict comparison operator (===).

 

Mixed Types

In recent versions of PHP, it was possible to declare the expected type of input and return data. However, PHP did not always support Types, and this is a problem. In some cases, a Type was omitted or simply forgotten. MixedTypes now tries to solve this problem.

 

Named Arguments

Named arguments offer more flexibility when calling functions. Instead of calling a function and passing each argument in the order specified by the function, named arguments define a name for each parameter and can be called out of order.

 

Static Return Type

“The static special class name in PHP refers to the class a method was actually called on, even if the method is inherited. This is known as “late static binding” (LSB). This RFC proposes to make static also usable as a return type (next to the already usable self and parent types).”*

Static can’t be used as part of a parameter in this case, and refers to the class that was called.

 

Throw expressions

Throw statements are now expressions, enabling it to return a value. This makes throw usable in a wider spectrum of scenarios.

 

Union Types

Union types announce the type of value expected from an input (schema in some other languages). It’s defined by using a pipe | or pre-defined classes.




Why we’re rolling it out across our client base

After five happy years of PHP 7, it’s a pleasure to cele-PHP 8!

As a web development agency there are a number of reasons why we’re using PHP 8 to get our client sites up to speed – and not just because support for versions 7.1 and 7.2 has ended and version 7.3 will now only receive security fixes support.

For websites using PHP 7.4.x version, support is still available for a few months.

But the sooner websites switch to PHP 8 the sooner they’ll benefit from its latest features – and as a business, brand or organisation, you’ll have peace of mind.

The language update allows for a huge step up in website performance.

Its new features offer more flexibility for developers and it will have a real impact on ramping up site security.

Keeping within the PHP 8 supported range makes website maintenance easier which is essential for keeping your site secure. And if you’re looking for hassle free, website maintenance, that’s actually in our wheelhouse, with bespoke packages available for websites of all sizes.




Time for an upgrade?

Not only is it best practice to upgrade before support for PHP 7 versions runs out, it also makes sense to protect against security vulnerabilities and take advantage of PHP 8’s performance gains.

If you’re looking to update to PHP 8 get in touch with us for a seamless transition by calling 0161 213 9941 or emailing us at: clients@cornerstonedm.co.uk

 

*https://wiki.php.net/rfc/static_return_type




By Jonathan, Full Stack Developer

Jonathan Haslam, Full Stack Developer at Cornerstone

Jonathan was born to code. Since being knee high to a grasshopper he has been coding and tinkering with all things technical – from websites and computers to mobile phones and Tamagotchis. Prior to joining the team Jonathan spent over 15 years working for nationally renowned clients across the sectors of sport, hospitality, property development […]

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What does 5G mean for your website?



Whilst 3G led to the launch of smartphones, 4G dramatically sped up browsing while we’re on the move (we won’t delve into the 1 and 2G mists of time).

But they’re now making way for their superfast fifth generation cousin 5G, which is set to revolutionise wireless technology, so much so it’s dubbed as being life changing.

But how? And what will that mean for your website and its audiences?

Fear not, we’re here to explain.

We’ll also be looking into what you need to do as a business or organisation to stay ahead of the game and truly embrace the rich rewards and opportunities 5G will bring when its fully rolled out UK wide – currently on track for May 2022.

All of the major networks such as EE, O2, Vodafone and Three have already launched 5G in a number of towns and cities following its arrival in May 2019 and are now offering 5G contract plans and handsets.

The current catch is you’ll only benefit from those lightening speeds if you’re in one of those designated areas.



What is 5G?

Basically – although there’s nothing basic about it – it’s the next generation of mobile internet connection offering much faster data download and upload speeds, reportedly up to 20 times faster.

3G and 4G will still exist but 5G will be the icing on the internet cake.

But it’s not just about speed, size also matters!

It will enable greater capacity meaning thousands of devices within a small area can be connected to the internet at the same time.

Imagine, no more pixelated work colleagues during virtual meetings, glitch-free videos and latency, the delay between a user request and the time it takes a wireless device to complete that action will almost certainly be a thing of the past.

It also opens up the exciting potential of endless and even currently unthought of possibilities when it comes to life-enhancing innovation.

According to Ofcom, the communications service regulator which is working with the government and industry to help the UK take the global lead in 5G, many sectors are already benefiting.

In small pockets of the UK, it’s already helping social care services in a number of ways including connecting patients and families via virtual reality. It’s allowing pharmacists to remotely video link to patients to check they’re taking their medication and saving resources and improving efficiency in farming.

It’s also set to have a big impact on many aspects of healthcare marketing including a trial of 5G technology ‘smart ambulances’ which connect paramedics to hospital staff to help treat emergency patients.

It could enable search and rescue operations to be carried out with the large-scale assistance of drones and it’s thought 5G will be vital to the future of driverless cars and in creating smart cities.

5G IMAGE3



What does 5G mean for your website?

Now the 5G infrastructure is well on its way, it’s important to understand what it signals for you, not just in the near-future but also the here and now – the transitional period leading up to full roll out.

The major changes in network and devices will have a knock-on effect on websites for the better, making the current gap between PC and mobile content pretty much non-existent.

5G’s faster speeds will be the perfect platform to support video and audio rich content, vastly enhancing the user experience.

Coupled with stable connections and even wider coverage it will be easier to stay connected, drawing in more and more people to your website via mobile devices.

Mobile apps will be much easier to develop, giving them increased features and functionality to again upgrade user experience, even for those in dense and remote areas.




What opportunities does this present for web development?

It’s an exciting time for web development and fortunately it will be these website architects taking the strain when it comes to implementing all the exciting 5G tools at their disposal.

But it’s down to brands, businesses and organisations to recognise, drive and initiate the next steps that will catapult their websites into the next generation of technology – it will be a market competitor differentiator for many.

The first revolutionary ‘challenge’ facing web developers is the interim period of 5G.

While some areas in the UK are not yet covered by the upgrade – and not everyone has a 5G compatible device – it will mean a hybrid juggle between 5G and 4G – and 3G for some parts of the world.

The solution is to be prepared.

While the majority of efforts will still focus on 4G technology, at Cornerstone we’ll ultimately be embracing everything that 5G has to offer, introducing optional content such as 4K videos and 5G web design elements gradually in the months ahead.

Our full stack web developer, Jonatha, said: “We anticipate more and more of our clients will be looking to make edits to their websites, add new features or even launch new sites as 5G becomes the dominate force in the near future.

“While some areas aren’t yet covered by 5G and 5G mobile devices are still being rolled out, when Apple 5G standardised their entire iPhone 12 range last year it sold more in three months than any company has ever sold in a single quarter so it shows the demand is there and that it will happen quickly.

“There’s no doubt video will become an essential part of websites of the future. They say a picture tells a thousand words, well a video probably tells a thousand pictures and with the fast and almost instant download and streaming capabilities of 5G, the less patient users will become. That means websites need to be fast and well coded, something to definitely bear in mind in the coming months.

“Videos aren’t limited to video players on a page either, they can be used in a number of ways including as background and banners, so it really does open up the possibilities to create exciting and engaging sites.

“Another thing to bear in mind is that more people now browse on their phone compared to desktops so having an aesthetically pleasing, well designed and mobile responsive website will be vital.

“Having a constant web presence and reliable hosting should also be a priority.”

5G IMAGE1



How can you use the benefits of 5G on your website?

As video rich content will be key for the emerging 5G audience, investment in this area will be essential.

Superfast speeds will eliminate slow-down and glitching, instead presenting opportunities for brands and businesses to engage and convert more users than ever before.

5G is set to see off the user experience difference between PC and mobile content, optimising websites to cater for customers on the go much more easily.

It’s also expected to fuel on-site demand for AR and VR customer experiences.

This has already begun to some extent but with advances in technology we’re now seeing an increase in the use of 3D videos placed into websites and AR apps on product pages opening up the opportunities to create immersive user experiences.

5G also brings a host of security capabilities thanks to increased bandwidth which will make it easier to reliably handle sensitive data.

All these benefits point to one thing: a huge, anticipated surge in the number of users browsing online via their mobile devices.

So now is the time to think ahead to ensure your website is mobile web design friendly, bursting with UX crowd-pleasers and highly functioning on all levels, especially when it comes e-commerce systems.

With the right knowledge you’ll be able to prepare for a formidable 5G future, one that not only looks like changing the world but can also transform your business too.

If you’d like to speak to our expert team about super-charging your website for a fast and furious 5G future, get in touch with us today by calling 0161 213 9941 or emailing us at: clients@cornerstonedm.co.uk




By Gillian, PR Manager

Untitled 600 ×

Gill has been a journalist for way longer than she cares – or dares to remember. Formerly a news reporter, feature writer and beauty columnist working for newspapers across Greater Manchester, the switch flicked, the light came on and she headed straight for PR. Gill works across a number of sectors including health, pharma, leisure […]

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Successful gym marketing: How to form a long term leisure marketing strategy.



As an agency that specialises in leisure & gym marketing we’d consider ourselves pretty good when it comes to the strategy and planning behind a leisure marketing campaign. Read on to understand how to create a 12 month marketing strategy to help you set marketing goals and give your business the boost it deserves.

It seems strange to be talking about planning for the year ahead after the last year undoubtedly forced you to change or rethink any plans you had put in place!

But as we start to return to some sort of normality, now is the perfect time to outline a 12 month leisure strategy to help you set goals, stay focused and give your gym or leisure facility the boost it deserves.

Firstly, ‘why a 12 month leisure strategy?’ you ask.

Planning for one calendar year helps you to plan for every season and create goals and plans that are achievable.

A six month plan isn’t nearly enough time to implement ideas and get the results you need right now. Any longer than one year could see you over complicating ideas or even over planning.

We always recommend a six month review stage to make sure your plan is working, but other than that, let’s look at how you can create a 12 month leisure strategy that will push your gym to the next level.



Let’s start with the fun part – ideas!

Start a mind map, stick post-it notes all over your office, or simply open the notes app on your phone and start furiously tapping – whatever your preferred method, it’s time to get all of your ideas down in one place.

To avoid the conspiracy theorist look, segment your ideas by quarter to give yourself an idea of how much you’re looking to achieve in a set period of time.




Formalising the strategy

Once you have all your ideas written down, it’s time to formalise it. This will become the document that you work from and refer to constantly over the next 12 months so let’s jump right in:

Firstly, create a table or excel document that is split out by months and marketing channels (social media marketing, email marketing, PR, PPC etc.)

Then plan out the campaigns, events and offers you’ve written down within this document.




Content!

Now, it’s time to start thinking about the different forms of content you want to produce in the next year to support your campaigns such as social media, video, email, paid ads, blogs, and more.

Once you’ve got a clear idea of the content you want to produce, plot it out in your planning document according to month and/or campaign.

And there you have it! The humble beginnings of a planning document that will keep you on track and help you achieve everything you want for your leisure facility in the next year.




To take your leisure strategy to the next level, consider:

Colour coding

Organising information by colour groups helps you to easily identify key information and group different content within one campaign.

Setting KPIs

Projecting the results you want to achieve and noting these within your strategy planning document will help you to benchmark if things are working or to prove ROI to your exec team.

A six month review

At the six month stage, review all of your activity and cross reference it with targets you originally set in your planner document – how do they compare? Has your activity been successful?

If not, think about how you could do things differently and adjust your strategy for the following six months.

Reporting quarterly

If your exec team expects regular updates, or if you’d prefer regular performance checks to keep yourself on track, consider producing a quarterly report that highlights key achievements and areas for improvement.

There are lots of free reporting tools that you can access to help you with this process.


If you want to understand more about leisure strategies and leisure after lockdown, download our white paper.

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By Jess, Head of Digital

Jess headshot

Jess joined Cornerstone as an account executive in January 2017 following freelance roles within marketing and PR fields. Exploring her passion for all thing digital, Jess embarked on several training courses and became Cornerstone’s dedicated digital marketer within 12 months of joining the Cornerstone team. Jess gets involved in all digital work at Cornerstone including […]

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David talks all things marketing on Oldham Community Radio.



On Tuesday 29th July, David, our Managing Director spoke with Ian Wolstenholme from Oldham Community Radio about all things marketing and media related including discussion about our new HQ and marketing during a pandemic.


By David, Managing Director

David Wadsworth

David brings a wealth of knowledge to our client campaigns, with strategic marketing planning and digital knowledge that enhances and accelerates our client campaigns over and above their competitors. With a strong marketing background and passion for driving clients’ businesses forward, David is actively involved in all major client campaigns and promotions. Why I Do […]

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